Welcome to National Detail Pros Inc. (this ” Web site”, “National Detail Pros Inc.” or “www.NationalDetailPros.com”). National Detail Pros Inc. is designed to provide consumers with easy access to professional independent local detailing companies.
We accept returns for all unopened, unused and unhampered products within 30 days of your order date for a full refund (less a 15% restocking fee and shipping costs. If an order qualified for free shipping, shipping cost will be deducted from refund amount). You must obtain a Return Merchandise Authorization (RMA) with instructions for your return by CLICKING HERE. Returns without an RMA will be refused.
Customer is responsible for all return shipping and postage costs.
Missing or Damaged Items
We must be notified within 24 hours of delivery for claims for missing or damaged items by clicking here.
Items subject to replacement only within the manufacturers warranty and in accordance with the manufactures warranty terms.
You can cancel your order at anytime prior to shipment. Orders cancelled after shipment are subject to 15% restocking fee and shipping fees.
Incorrect Shipping Address
In the event that you enter an incorrect shipping address AND a package is recoverable, you're responsible for the new shipping cost.
If a package shows delivered, National Detail Pros is not liable or responsible to replace the order.
2 Night Stay Gift Package
A voucher for your FREE vacation gift package will be provided to you via email after the completion of your detail. You will follow the directions on the redemption voucher to redeem your 2 night vacation package.
***YOUR FINANCIAL INFORMATION FOR YOUR REQUESTED DETAIL IS IN NO WAY TIED TO YOUR FREE VACATION GIFT PROVIDED BY CASABLANCA EXPRESS. WE DO NOT SHARE ANY OF YOUR INFORMATION WITH CASABLANCA EXPRESS (VACATION PROVIDER). INFORMATION PROVIDED TO CASABLANCA EXPRESS (VACATION PROVIDER) FOR YOUR FREE VACATION GIFT PACKAGE IS DONE STRICTLY AT YOUR SOLE DISCRETION IF YOU CHOOSE TO REDEEM YOUR VACATION VOUCHER AND PROVIDED DIRECTLY BY YOU WHEN REDEEMING YOUR 2 NIGHT STAY. NO COST OR OBLIGATION TO USE THIS FREE GIFT AND IS STRICTLY A THANK YOU GIFT FOR USING OUR SERVICES.***
Our technicians will not have a copy of voucher or know details about the offer on site and must be obtained via email only. Vouchers and hotel reservations are to availability while supplies last. Please refer to the redemption link on your voucher for more information. National Detail Pros Inc. is not affiliated with Casablanca Express (vacation provider) and the vacation gift is provided as a courtesy only. No cash value. Not redeemable for any other service. National Detail Pros Inc is not liable for lost or stolen vouchers. National Detail Pros Inc provides no guarantees or warrants to availability of reservations or promotions provided by Casablanca Express and its partners.
Additional Terms for California
This Site is not directed to children under age 13. You must be 18 years old (or the legal age of majority in your state) and able to form legally binding contracts to be eligible to use the Site and the Services. You agree to use this Site and Services only for lawful purposes, and that you are responsible for your use of the Site and Services and communications with us, all of which must comply with these Terms and Conditions. You agree not to use this Site in any manner that interferes with its normal operation or with any other user’s use and enjoyment of the Site.
We may, in our sole discretion, modify these Terms and Conditions. The “Last Updated” date at the top of these Terms and Conditions will indicate when the latest modifications were made. By continuing to access and use this website or Services after these Terms and Conditions has been modified, you are agreeing to such modifications. Therefore, you should review these Terms and Conditions prior to each use.
Please read our Terms and Conditions carefully. These terms include an agreement to mandatory arbitration for any dispute or claim (meaning you agree to submit any dispute or claim related to National Detail Pros Inc rather than proceeding in court). If you opt out of this mandatory arbitration agreement, the provision agreement is outlined below describes the procedures you must follow. This agreement also includes a class action waiver (meaning you agree to proceed with any dispute individually and not apart of a class action suit). These terms and conditions also include a jury waiver.
You will also have access via mobile devices. If and when available for your device, you may download and use the National Detail Pros Inc’s Mobile App (“Mobile Application”).
You may cancel a scheduled detail DIRECTLY with National Detail Pros (not the detail professional) more than 1 calendar day (not 24 hours, but 1 full calendar day) before your original appointment date (not a rescheduled appointment that was rescheduled within the cancellation period) without incurring any cancellation fees or charges. If the weather is bad and you need to reschedule your appointment there are no rescheduling fees or cancellation fees if the appointment is rescheduled (rescheduling a detail does not allow for a new cancellation window which would create a loophole) and is subject to soonest availability of the detail professional. We hold your specific appointment day and time for you and cannot schedule other customers in this window and because of this our cancellation fee is as follows: The fee for not cancelling more than 1 day before your appointment is 25% of your requested detail. In the case that you've requested a rush service, you will also be charged the full rush fee. Rush services require us to rearrange our schedule, call in detailers from out of the area, or detailers that are off to accommodate your rush needs, so no refunds are given on the rush fee portion of the detail request. If the detail professional shows up on site and you wish to cancel your detail appointment before the detailer commences upon the work, you'll be charged a 50% cancellation fee for the travel and time involved with the detail professional coming to the primes. If the detail professional commences upon the work and you wish to cancel, you'll be charged the full amount of the detail. If you cancel only part of a service within the cancellation window, that service will be subject to 25% cancellation fee.
Benefits of Using National Detail Pros
There are many benefits to using National Detail Pros Inc for all your detailing needs:
National Detail Pros Inc. saves you time and money by eliminating the time it takes to search and find a reliable, pre-qualified, honest and reputable local detail professional. National Detail Pros Inc provides you with the ability to conveniently schedule online with a top customer rated independent local detailing company. National Detail Pros Inc is a platform through which independent detail professionals sell detailing services. These independent detailers are the sellers and issuers of the detail services and are solely responsible to you for the care, quality, and delivery of the detail and services provided. National Detail Pros Inc is strictly an intermediary referral service between customers and independent detail companies. National Detail Pros Inc does not imply in any way or form that we're the company performing the detailing service. Any and all payments made to National Detail Pros Inc is strictly a referral fee for our service to you, providing you with a top rated customer rated detailer and for the service and convenience of using National Detail Pros Inc to line you up with an independent local detailer. All payments made to National Detail Pros are NOT for the detail performed.
All of our Detailers are screened via customer reviews and checked to the best of our ability. We’ve taken the guesswork out of “choosing” an exceptionally great Detailer so you get a great detail the first time! We’ve done tens-of-thousands of details in each region and have “weeded out” the bad Detailers through customer reviews. All our Detailers must maintain their “A+” Rating to stay apart of our detailing program. Lets face it, most people don’t get their car detailed often and it would take you 3-4 details before finally finding that “Good Detailer”.
Additionally, you will be covered by the “National Detail Pros Service Guarantee” the terms and conditions of which are written herein.
Here at National Detail Pros Inc., our number one goal is to provide you with access to an outstanding local detailer your first time, rather than searching for a “Good Detailer”, detail after detail. We’ve taken the guesswork out of finding that “Perfect Detailer”. We do this by doing thousands of details in each region, obtaining customer reviews and only using Detailers who maintain positive customer feedback.
Booking a Detail
You may book detail services from National Detail Pros Inc. online at www.NationalDetailPros.com, via the Mobile App, or by calling customer service at (800) 601-0626. Each Detail Order will include the type and scope of the detail ordered, the requested date and time of the Service(s), the location at which the Service(s) will be performed, and the estimated cost (the estimated price on www.NationalDetailPros.com is generally the price paid for the detail; However in the unlikely event that a vehicle is abnormally dirty, has pet hair, sand, etc. the customer is liable for an additional dirty charge if determined applicable by our detail professional and will be discussed with the client).
By booking a Detail, you're agreeing that National Detail Pros Inc is not the detailer providing the service and our strict responsibility is to find you a detailing professional in your area. You agree that you are not paying for a detail service but instead a referral fee. In the event that we are not able to successfully provide you with a detailer as requested, your referral fee will be refunded in whole. You agree to our price estimate, you agree that a contract exists between you and National Detail Pros Inc for providing you with a local, independent detailing professional, pursuant to which the Services will be provided. If during the course of the detail, the detail professional determines that the work required is greater than what was initially contemplated by more than 10% of the amount of the original price estimate (before applicable taxes), the detail professional will advise you and generate a new price estimate reflecting the increase in scope of the Services. If you approve the revised estimate, the detail professional will complete the work. If you do not approve the revised price estimate, the detail professional will take reasonable efforts to complete some or all of the work specified on the original estimate, the pricing for which you had previously agreed to.
When booking a detail, you agree that: (a) You have the right to grant the detail professional access to the premises and vehicle to perform the services. In the event that you are booking an appointment at a location that you do not have authorization to grant access, it is your responsibility to secure authorization prior to the detail. If we are performing a service at a campground or marina, we highly recommend getting approval from the site manager and find out any special requirements. In the event that authorization is not obtained and a detail must be cancelled or rescheduled, any applicable fees may apply. (b) All information entered for the detail is correct as outlined in your confirmation e-mail and orders page. It is your responsibility to ensure that the information is correct regardless of who books the appointment (you, us or anyone else). We recommend booking the appointment yourself online to reduce errors, however if you chose to have us do it for you, it is your responsibility to verify the information is correct after booking. We are not liable for inaccurate information when we book for you. If we’re unable to perform a detail because information is inaccurate, you can liable for applicable any applicable fees. Claims to not receiving a confirmation email do not constitute a defense for inaccurate information
We do not guarantee any such method, procedure, process, technique or way that any particular service will be performed. The detailing professional will perform the techniques and methods that they are best familiar with and deems necessary for the situation. Ultimately, the outcome of the detail will be the same. Examples of this are as follows but not limited to: 1) Waterless carwash - This is a very common method for cleaning vehicles. This is mandatory and required in some regions. We perform this service is a safe and eco-friendly way. 2) Shampooing carpets & upholstery - Some technicians prefer to perform these services by hand. Although it does take a lot longer, they often achieve better results this way. 3) Waxing by hand or with a buffer - If you wax with a buffer or by hand, ultimately the results are the same. Using a buffer does not do a better job, only speeds up the process. If you are wanting the detailer to use a buffer to remove minor scratches or swirls, then you need to select a package that includes compounding as that is what removes imperfections in the paint.
Multi Vehicle Discounts / Gift Card Discounts
Multi vehicle discounts are applied at the completion of your detailing service when your payment is processed. Discounts are on qualified services only, generally but not limited to full detailing packages. Only gift cards over $135.00 are eligible for mutli-vehicle discounts. Additional services, rush fees, tips and added fees are not subject to discounts.
You will be able to book a detail service or purchase products from National Detail Pros Inc. without registering; However, you will not be able to take full advantage of all National Detail Pros Inc has to offer unless you register and create an account with National Detail Pros Inc. If you complete the account registration process, you will provide certain personal information, and will create a username and password. You are responsible for maintaining the confidentiality of your account username and password and are fully responsible for all activities and transactions that occur under your username, password and/or Account. You agree to immediately notify National Detail Pros Inc. of any unauthorized use of your username, password or account or any other breach of security. National Detail Pros Inc will not be liable for any loss or damage arising from your failure to comply with this section.
When creating an account with National Detail Pros Inc, via the Mobile Application or otherwise, you agree to (a) provide true, accurate, current and complete information about yourself as prompted, and (b) maintain and promptly inform us to update such information to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, outdated or incomplete, or if National Detail Pros Inc. has reasonable grounds to suspect that such information is false, inaccurate, outdated or incomplete, National Detail Pros Inc. has the right to terminate your account, suspend or terminate your detail order(s), and prohibit any and all current or future use of the Site and Services (or any portion thereof) by you.
Reviews and User Content
www.NationalDetailPros.com may enable you to post your own content on the Site, such as Feedback (as defined below) regarding the Services or the Service Professional. We reserve the right to remove any Feedback, including any unfavorable feedback. If you are a present or former employee, an employer, an immediate family member, or if you have any relationship to the detail professional beyond that of a consumer, and you post Feedback about the detail professional, you agree to fully disclose your affiliation with the detail professional in any Feedback you post on the Site. National Detail Pros Inc shall become the owner of any reviews, comments, suggestions or other feedback regarding the services posted to www.NationalDetailPros.com, any of National Detail Pros Inc. social media pages, and other websites where “feedback” is gathered. National Detail Pros Inc will not be required to treat any Feedback as confidential, and will not be liable for any Feedback posted and will not incur any liability as a result of any similarities that may appear. Without limitation, National Detail Pros Inc has ownership of all present and future existing rights to any feedback of every kind and nature everywhere and will be entitled to use the Feedback for any commercial or other purpose whatsoever, without compensation and to you or any other person sending the Feedback. We have the right to do this without notifying you or without your knowledge of us doing so. You acknowledge that you are responsible for whatever material you submit, and you, not National Detail Pros Inc., have full responsibility for the Feedback, including its legality, reliability, appropriateness, originality, and copyright.
Other than Feedback, as between us and you, you own, or have obtained the right to post, all of the content and information that you post or share on the Site (referred to as “User Content”). By posting any User Content, you hereby grant us a royalty free, fully paid up, perpetual, irrevocable, fully sub-licensable, license and right to use, reproduce, display, perform, adapt, modify, distribute, make derivative works of and otherwise exploit your user Content in any manner we see fit. We may use your User Content in any manner for any purpose, including to advertise and promote National Detail Pros Inc., the Services and/or the Service Professional. We may exercise our rights anywhere in the world.
By scheduling your detailing appointment, purchasing products and/or creating your FREE account, you acknowledge and agree to receive related communications such as calls, texts, emails etc. Communications include but are not limited to notifications relating to your appointment, promotions, reminders, authentication and security. These communications are intended to streamline and facilitate your account. You may opt out of automated text messages by texting "stop" to 18006010626 (not recommended because you will not get important account notifications). To opt back in, reply "start". To stop receiving promotional emails simply clicking the "unsubscribe" link at the bottom of any email. Please note, each time you place a new order, you're re-authorizing such communications. Standard rates and charges apply from each avenue, including but no limited to phone carrier rates. National Detail Pros Inc is not responsible for any charges incurred by your service provider.
Copywrites and Trademarks
You acknowledge that all materials on www.NationalDetailPros.com, except for the User Content, including the websites design, graphics, text, sounds, pictures, software and other files and the selection and arrangement thereof (collectively, “Materials”), are the property of National Detail Pros Inc and its affiliates. All materials are subject to and protected by United States and international copyright and other intellectual property laws and rights. All rights to Materials not expressly granted in these Terms and Conditions are reserved to their respective copyright owners. You may not modify or adapt the Materials in any way or otherwise use them for any public or commercial purposes. The trademarks, service marks, trade names, trade dress and logos (collectively, “Marks”) contained or described on this Site and any Marks associated with any services available through the Site are the property of National Detail Pros Inc. and/or its suppliers or licensors and, except as expressly authorized by these Terms and Conditions or on the website, they may not be copied, imitated or otherwise used, in whole or in part, without the prior written authorization of National Detail Pros Inc.
We respect the intellectual property rights of others. Upon proper notice, we will remove content from the Site that violates copyright or other intellectual property rights
Limitation of Liability
You expressly understand and agree to the terms of limited liability listed below.
Your use of www.NationalDetailPros.com is at your sole risk. The materials contained herein are on an “as is” and “as available” basis. We do not expressly guarantee any detail order date and/or time. We will accommodate all requests the to the best of our ability and we reserve the right to cancel any detail request we deem necessary. National Detail Pros Inc. and all its affiliates (employees) or collectively known as “National Detail Pros Inc. parties” disclaim all warranties of any kind pertaining to www.NationalDetailPros.com and all materials herein, whether express or implied, including but not limited to merchant liability.
The National Detail Pros Service Guarantee can be terminated at any time in whole or in part. We do not guarantee the course of action taken by any independent detailer in regards to trying to resolve a dispute for services. We only moderate and facilitate the arbitration (without the use of legal aid) to try and resolve the issue between customer and independent detailer. The technician that performed the original detail is the technician is responsible for fixing any quality issues.
National Detail Pros Inc. makes no warranty that:
www.NationalDetailPros.com will be uninterrupted, timely, secure, error-free and free of viruses or bugs. Any use of www.NationalDetailPros.com is solely at your own discretion and liability and National Detail Pros Inc. is not liable for any damage or loss on your behalf.
Except as explicitly set forth in the National Detail Pros Service Guarantee, and to the fullest extent of the law, National Detail Pros Inc disclaim all warranties of any kind.
National Detail Pros Inc. is not liable for any loss or damages of any kind arising from the use of, the inability of the use of, or connection to www.NationalDetailPros.com referral service and its related materials. All services scheduled are a tentative basis and not guaranteed.
NATIONAL DETAIL PROS INC. PARTIES SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF, IN CONNECTION WITH OR RELATING TO THE USE OF OR INABILITY TO USE THE SITE, INCLUDING ANY LIABILITY (I) AS A PUBLISHER OF INFORMATION, (II) AS A PROVIDER OF ANY PRODUCTS OR SERVICES, INCLUDING THOSE OF SERVICE PROFESSIONALS AVAILABLE VIA THE SITE, (III) FOR ANY DEFECTIVE PRODUCTS AND/OR SERVICES PROVIDED BY SERVICE PROFESSIONALS, (IV) FOR ANY INCORRECT OR INACCURATE INFORMATION, (V) FOR ANY UNAUTHORIZED ACCESS TO OR DISCLOSURE OF YOUR TRANSMISSIONS OR DATA, OR (VI) FOR ANY OTHER MATTER RELATING TO THIS SITE OR ANY THIRD PARTY WEBSITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF USE, LOSS OF DATA, COST OF PROCURING SUBSTITUTE GOODS, SERVICES OR INFORMATION, LITIGATION OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF AN INDIVIDUAL ADVISES OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF LIABILITY SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN NATIONAL DETAIL PROS INC. AND YOU. THE PRODUCTS, INFORMATION AND SERVICES OFFERED ON AND THROUGH THE SITE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE EXCLUSIONS AND LIABILITY ARE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
NATIONAL DETAIL PROS INC. IS DOES NOT PHYSICALLY PERORM ANY DETAILING SERVICES. NATIONAL DETAIL PROS IS STRICTLY A PAID REFERRAL SERVICE AND A TOOL FOR CUSTOMERS TO FIND AN INDEPENDENT, LOCAL DETAIL COMPANY. NATIONAL DETAIL PROS IS NOT LIABLE IN ANY WAY FOR ANY LOSS, DAMAGE OR ACTION CAUSED BY ANY INDEPENDENT DETAIL PROFESSIONAL, CONTRACTOR OR COMPANY. ANY CLAIM, LIABILITY, OR DAMAGES, NO MATTER HOW BIG OR SMALL IS THE SOLE RESPONSIBILITY OF THE INDEPENDENT THE DETAIL CONTRACTOR. ANY AND ALL FEES COLLECTED ARE STRICTLY FOR OUR REFERRAL SERVICE TO HELP LINE EACH CUSTOMER UP WITH AN INDEPENDENT DETAIL COMPANY IN THEIR LOCAL AREA. ANY AND ALL FEES AND PAYMENTS MADE TO NATIONAL DETAIL PROS INC. ARE REFERRAL FEE FOR REFERRING YOU (THE CUSTOMER) TO AN INDEPENDENT DETAILING TECHNICIAN AND IS NOT FOR THE DETAIL SERVICE ITSELF. ALTHOUGH WE WILL TRY TO ARBITRATE ANY ISSUES THAT ARRISE BETWEEN DETAILER AND CUSTOMER, IN THE EVENT THAT WE ARE UNABLE TO COME TO A RESOLUTION, ANY CLAIM LOSS OR DAMAGE MUST BE HANDLED DIRECTLY WITH THE DETAILING CONTRACTOR. ALTHOUGH WE MAKE OUR BEST EFFORTS TO VETTE OUT BAD DETAILERS THROUGH CUSTOMER REVIEWS AND OTHER METRICS, NATIONAL DETAIL PROS INC MAKES NO CLAIM TO THE QUALITY, PROFESSIONALISM OR EXPERIENCE OF THE DETAILING TECHNICIAN. WE STRICTLY PROVIDE A PAID SERVICE TOOL FOR CUSTOMERS TO HELP CUSTOMERS LOCATE DETAILING TECHNICIANS IN THEIR LOCAL AREA. ALL REVIEWS ARE INDEPENDENTLY POSTED BY CUSTOMERS AFTER THEIR SERVICES AND NATIONAL DETAIL PROS MAKES NO CLAIM TO THE ACCURACY OR VALIDITY OF THESE INDEPENDENT CUSTOMER REVIEWS. WE USE THESE REVIEWS TO THE BEST OF OUR ABILITY TO MODERATE AND REFER THE BEST DETAILERS POSSIBLE TO OUR CUSTOMERS. IN NO EVENT WILL NATIONAL DETAIL PROS' LIABILITY EXCEED THE AMOUNT PAID FOR THE REFERRAL FEE. TOTAL AGGREGATE LIABILITY ARISING OUT OF, RELATED TO, OR IN CONNECTION WITH ABOVE SHALL NOT EXCEED THE AMOUNTS PAID FOR OUR REFERRAL FEE. EACH DETAILING CONTRACTOR RESERVES THE RIGHT TO, AND AT THIS OWN DESCRETION OBTAIN THEIR OWN INSURANCE, WORKERS COMPENSATION AND OTHER POLICIES IN ACCORDANANCE WITH LOCAL AND FEDERAL REGULATIONS.
You agree to indemnify, defend and hold harmless the National Detail Pros Inc. and affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including any reasonable attorneys’ fees, resulting or arising from or relating to your use of the Site or the Materials, your breach of these Terms and Conditions, or your infringement or violation of any rights of another.
By "clicking to agree to terms and conditions" and submitting your payment information, you agree and are digitally signing that you agree our legally binding terms and conditions listed herein entirely, including paying for your referral service to a detailer and/or store products in full via your payment method placed on file. Acceptance of your confirmation email furthermore constitutes and this agreeance. You authorize your payment method to be charged and agree to pay the full amount of the items ordered in your shopping cart and further confirmed in your confirmation email. Any additional fees relating to detailing services that you've authorized directly with the detailing technician (which will be authorized and signed for if applicable) will also be charged directly to the payment method on file. You will be notified via text and email of any such additional charges. If you feel these charges were added in error, please contact us immediately as after 24 hours they can become final part of your bill. 99.8% of our customers are thrilled and amazed with their detailing service, but results may vary on each detail service performed, some better than others. We make our very best attempt to perform the most amazing detailing services possible; However because with any service, results are always very subjective and will vary and results are not guaranteed, implicitly or explicitly, and are not inferred or implied. You agree via your digital signature and by agreeing and accepting to our terms and conditions, that by purchasing products and/or scheduling your detail with, you agree to pay for the service in full in accordance with your payment method issuers agreement, regardless to any claim to quality, completeness or the final outcome of the detail and/or quality of store products. Furthermore, We recommend that you're on-site to inspect the detail and review the service. Strictly as a courtesy, we may ask you to sign paperwork at the completion of your detail if on-site; however this is not required payment in full is not subject to any further signatures beyond your digital signature you agree to provide when booking your appointment. Our technician is more than happy to try and fix any issues directly with you before they leave. If you're unable to be on-site to review the detail service, you agree to withdrawal all rights to claims against quality or incompleteness and still agree to pay for the service in full.
Non-receipt of Confirmation Email
Any claim that you did not receive a confirmation email does not constitute or warrant voiding any terms listed herein and your order is still considered valid and finalized. In addition to your confirmation email, you are taken to a confirmation screen itemizing and showing you your order details.
Non-payment and Chargebacks
If payment is not made, the amount owed shall incur interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) until all amounts owed, including the interest, penalties, fees, etc. have been paid in full. In addition, you agree to bear all of our costs of collection, including our attorneys’ fees and other legal expenses. If a payment is charged back, you will be liable for the chargeback fees, original detail amount, interest, expenses incurred, collections fees and damages associated with recovering the charge-back. A $75.00 charge-back fee will be assessed for each transaction.
In the rare event that we make a billing error, we advise you to contact us and we will resolve the issue immediately. Charging back a transaction for this reason is still subject to the chargeback fee of $75.00 as we get charged a fee for the chargeback. We are more than happy to address and fix the issue.
Gift cards can be used to purchase store products or schedule a mobile detail. Our gift cards do not expire or incur any balance fees. As long as you have the gift card, we will honor it's purchase. When purchasing a gift card, a printable copy will be immediately emailed to you. Gift cards are non-refundable and only in the rare event that we're unable to service the gift card recipients location, we will happily refund the gift card no questions asked. "Not receiving" a gift card does not constitute or imply a refund will be given. We will make every effort to resend gift cards via email or mail to specially accommodate you and make sure you get the gift card. If a gift card is lost or stolen, National Detail Pros is not responsible to locate such gift cards. The gift card number is the sole responsibility of the purchaser and recipient and should be treated with care. Lost or stolen gift cards cannot be recovered or reprocessed. Gift cards can only be used towards the original detail purchase and not additional fees or gratuity.
If you make all payments as required under these Terms and Conditions, no security interest will be placed against your property by National Detail Pros Inc. If a security interest is placed against your property, it creates a lien or another claim against your property to secure payment and may cause a loss of your property if you fail to pay as required.
Geographical Limits of Service
National Detail Pros Inc. does not guarantee service in all geographical areas and we are not liable in the event that we don’t service your area. By booking your detail online we’re not guaranteeing we service your area. In the event that we don’t service your area we will notify you of the cancellation and no charges will be made to your credit card. National Detail Pros Inc. makes no representation that materials contained on www.NationalDetailPros.com or Services or products described or offered on or via the Site are appropriate or available for use in jurisdictions outside the United States, or that these Terms and Conditions complies with the laws of any other country. Visitors who use the Site or Services and reside outside the United States do so on their own initiative and are responsible for compliance with all laws, if and to the extent local laws are applicable. You agree that you will not access this Site from any territory where its contents are illegal, and that you, and not National Detail Pros Inc. and affiliates, are responsible for compliance with applicable local laws.
Termination of Site Usage
You agree to use www.NationalDetailPros.com only for lawful purposes, and that you are responsible for your use of and communications on www.NationalDetailPros.com, which must comply with these Terms and Conditions. You agree not to use this Site in any manner that interferes with its normal operation or with any other user’s use and enjoyment of the Site. You will not attempt in any way to reverse engineer, alter, modify, eliminate, conceal, or otherwise render inoperable or ineffective the Site or its functionality.
This Agreement is effective unless and until terminated by National Detail Pros Inc. You agree that National Detail Pros Inc may terminate or suspend your access to all or part of this Site and the Services, at any time, without notice, for any conduct that National Detail Pros Inc.
National Detail Pros Inc. reserves the right to at any to modify or discontinue, any content on www.NationalDetailPros.com without prior consent. Except as otherwise expressly stated in these Terms and Conditions, you agree that National Detail Pros Inc and affiliates shall not be liable to you or to any third party for any modification, suspension or discontinuation of the Site.
These Terms and Conditions shall survive any termination of these Terms and Conditions.
We stand behind our mobile detailing service with our National Detail Pros Satisfaction Guarantee! We strive to not only meet but exceed your expectations on every detail! Our service guarantee we allows you to review your vehicle before the Detailer leaves ensuring your happy with the detail. After reviewing your vehicle the Detailer will be more than happy to fix anything you may see. All of our Detailers strive to exceed every customers expectations; However our service guarantee can not be promised if your not present for the detail to review the work. National Detail Pros Service Guarantee is our way of standing behind the Services. However, there may be instances when your not happy with the resolution. National Detail Pros Inc. Services Guarantee only implies that we will make our best efforts to offer mediation between you and the detailing technician to resole any issues. The technician that performed the original detail is the technician is responsible for fixing any quality issues.
NO ARBITRATION OR OTHER CLAIM UNDER THESE TERMS AND CONDITIONS SHALL BE JOINED TO ANY OTHER ARBITRATION OR CLAIM, INCLUDING ANY ARBITRATION OR CLAIM INVOLVING ANY OTHER CURRENT OR FORMER USER OF THE SITE OR THE SERVICES, AND NO CLASS ARBITRATION PROCEEDINGS SHALL BE PERMITTED. In the event that this CLASS ACTION WAIVER is deemed unenforceable, then any putative class action may only proceed in a court of competent jurisdiction and not in arbitration.
NATIONAL DETAIL PROS AND YOU “USER” AND “RECIPIENT OF DETAIL” BOTH AGREE THAT, WHETHER ANY CLAIM, IS IN ARBITRATION OR IN COURT, YOU AND NATIONAL DETAIL PROS INC. BOTH WAIVE ANY RIGHT TO A JURY TRIAL INVOLVING ANY CLAIMS OR DISPUTES BETWEEN US. ANY ARBITRATION, LITIGATION, OR NEGOTIATIONS MUST BE BROUGHT NATIONAL DETAIL PROS HOME STATE, UTAH. IN ANY SUITE, THE VENUE WILL BE DRAPER, UTAH 84020.
In no event shall any claim, action or proceeding by you related in any way to the Site, the Services, or these Terms and Conditions be instituted more than one (1) year after the cause of action arose.
If any provision of these Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforce-ability of any remaining provisions shall not be affected. When used in these Terms and Conditions, the term “including” shall be deemed to be followed by the words “without limitation.”
The failure of the National Detail Pros Inc. parties to insist upon strict adherence to any term of these Terms and Conditions shall not constitute a waiver of such term and shall not be considered a waiver or limit that party’s right thereafter to insist upon strict adherence to that term or any other term of these Terms and Conditions.
You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this Site, the Services, or these Terms and Conditions must be filed within one (1) year after such claim or cause of action arose, or will be forever barred. The “Disclaimer; Limitation of Liability” provisions of these Terms and Conditions are for the benefit of National Detail Pros Inc and affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.
National Detail Pros Inc. does not guarantee the outcome of any detail performed because every vehicle varies. We do the best physically possible on every detail performed. Any issues or disputes can easily be handled directly with the detail professional when they’re on-site.
In the event that there is an error with our online booking system and your charged incorrectly, we reserve the right to cancel your detail appointment. At this point we will attempt to contact you and let you pay the correct booking deposit. If you decide to not pay the correct deposit your welcome to cancel the appointment.
Generally, we perform all our details mobile; However under special circumstances (weather, location etc.) we can not always offer mobile service. We do not guarantee what service method you’ll receive. We will either perform your detail mobile or do a pickup and drop off. Both are FREE with your detail you schedule. If your detail needs to be picked up and dropped off, we will contact you shortly after you schedule your detail to let you know when we will pick up for the vehicle for your detail.
If you have any comments or questions regarding these Terms and Conditions, please contact us.