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The Absolute Best Mobile Detailing Coast to Coast!


Detailing Common Questions (FAQ)




FAQs - General Questions
IS YOUR WEBSITE SECURE?

Absolutely! Check the address bar on our checkout page, any website that contains http”s“ is secure (the “s” indicates a “secure” site). Our website is secure so you know your information is 100% safe and secure. If you still feel insecure about it, call and we can book your detail over the phone. We also DO NOT store any of your credit card information. It's all passed to our secure credit card gateway processor, Authorize.net.

Official PayPal SealAuthorize.Net Merchant - Click to Verify

We're also fully accredited with the BBB

National Detail Pros, Inc. BBB Business Review
DO I NEED TO WAX MY VEHICLE?

Yes! Waxing your vehicle does many things:

  1. Protects it from the sun and weather.
  2. Helps reduce scratching and swirl marks.
  3. Makes it easier to remove bugs, sap and other contaminants.
  4. Reduces hard water spotting.
  5. Best of all, waxing makes it easier to keep clean and wash!
DO I PAY NOW?

You’re not paying now, we're only placing a pending charge on your credit card to verify your identity and hold your detailing appointment (excluding gift card purchases). This process is similar to booking a hotel reservation online. For your convenience, after the detail has been completed, your card will then and only will your credit card be charged for the detailing service.  

We're also fully accredited with the BBB

National Detail Pros, Inc. BBB Business Review
DO YOU HAVE ANY WORK REFRENCES?

That’s a great question! We have a lot of references and have done work for thousands of large companies such as: CarHartt Clothing, Miranda Lambert Tour, numerous police departments, West Coast Customs, Pimp My Ride, Fastenal, 1-800 Contacts, Axiom Financial, Boart Longyear, Cadillac, Bondurant Racing, Kennecott Copper, Cobra Firearms, Skull Candy, Etc.

We're also fully accredited with the BBB

National Detail Pros, Inc. BBB Business Review
DO YOU SERVICE MY AREA?

The answer is YES! We have thousands of mobile detailing units across the United States, from big towns to small cities, we handle it all. In the very rare event that we don’t service your area, you will not be charged!

Want to check and see if our mobile detailing services are available in your location?

HOW DO I PURCHASE A GIFT CARD?

To purchase a gift card simply select "Detail Services" in the top menu and go to "Gift Cards" and you can purchase the gift card right online. A gift card will be e-mailed to you. You can also give us a call at (800) 601-0626 and pay for the gift card over the phone. Your gift card percipient can then schedule the detail online at their convenience.

Our gift cards DO NOT EXPIRE.

    Our detailing gift cards are an easy and great gift!
    A printable gift card will be emailed to you.
    Your gift card recipient can easily schedule their detail online (or call) with their gift card number when it's convenient for them. It's that easy!  Click here to learn more.
HOW OFTEN SHOULD I WAX MY VEHICLE?

To keep your vehicle's paint looking as nice as the day you bought it, it’s recommended that you wax your vehicle at least twice a year.

IS MOBILE DETAIL QUALITY AS GOOD AS BRICK AND MORTAR DETAIL SHOP?

This is a great question! When selecting your detail service its very important to make sure you're getting the quality you deserve. We have the best detailing equipment and products in the industry! In most instances, you’ll get a better detail with us than you would if you dropped your car off at a local shop for the day. That's because most shops work on quantity and not quality, hiring high school kids that are not adequately experienced nor trained to do their work. Our main focus is quality.

IS THE PRICE I SEE, THE PRICE I PAY NO MATTER THE CONDITION OF MY CAR?

This is a great question and 99% of the time the answer is yes! However, because we don’t see your vehicle before we come to do the detail we can’t guarantee this. Unfortunately, there are some vehicles that are so incredibly dirty that we do have to charge an extra dirty fee. Things such as pet hair, mold, mildew and abnormally conditions are subject to a possible additional fee. This is RARE but if this is the case, the detailer will discuss any additional charges with you before he starts on the detail.

I’M DETAILING MY CAR TO SELL IT, WHAT PACKAGE SHOULD I DO?

Select the"Sell My Car Detail“.  To make things easy, we've designed a “minimum” detail package we’d recommend before selling your vehicle. This package is designed to give you the bare essentials that we deem crucial for getting the most out of your vehicle when selling. You can always upgrade to a better detail package if you're wanting a better service (after all, statistics show you’ll on average make back triple what you put into the detail)!

I’M SELLING MY VEHICLE, SHOULD I REALLY GET IT DETAILED?

Yes! Having your vehicle detailed before you sell it does many things:

  1. You’ll sell your vehicle faster.
  2. You’ll sell it for more! Market research has shown that a clean, scratch and swirl free car is valued $1,000+ more than a car that didn’t get the detail attention it needed. Statistics show that on average you’ll make back more than 3 times what you spend on your detail. That’s a no brainer and just putting money in your pocket!
  3. A detailed engine also makes your vehicle appear better maintained and makes your buyer feel as if you cared for the car. Why do you think every dealership across the nation has their vehicles engines detailed?
WHAT IF IT'S TOO COLD FOR A MOBILE DETAIL?

Depending on your service, we can still usually perform your detail mobile. We have special techniques, products and equipment that help us combat the weather. In the special event that it is too cold for a mobile detail, we may offer a FREE pick up and drop off service or simply reschedule for a warmer day.

WHAT IF I’M NOT HAPPY WITH THE DETAIL?

We stand behind our work with our National Detail Pros Satisfaction Guarantee! We strive to not only meet but exceed your expectations on every detail! Our #1 priority is to ensure each and every detail is done correctly and every customer walks away with a smile on their face. We encourage you to be present at the time of completion of your detail and to look over the vehicle ensuring that you're 100% happy. The detailing technician will be more than happy to fix any issues you may have with a smile on his face!

WHAT IF THE WEATHER IS BAD THE DAY OF MY APPOINTMENT?

We’re used to working in bad weather, but if the weather is bad the morning of your appointment and your having an exterior service done, we can reschedule for a better day. If you're only having an interior service performed, we can usually still do the detail.

WHAT IS A “MOBILE DETAIL”?

A mobile detail means that we detail your vehicle right on site at your home or office. We bring everything we need to perform the detail on-site. The only thing we need from you is a dirty vehicle.

WHAT SIZE CATEGORY DOES MY VEHICLE FALL INTO?

Car, Truck, SUV & Van Detailing:

  • Cars consist of any coupe, sedan or wagon.
  • Truck consists of any pick-up truck.
  • SUV consists of any SUV or crossover vehicle with standard 2 rows of seating.
  • Large SUV/Van consists of any van or SUV with 3rd-row seating.
  • Cargo Van/Passenger van is any commercial van with cargo space or more than 3 rows of seating.

Watercraft Detailing:

  • Open Bow / Ski Boat consists of any boat that has an open bow & no covered cuddy / sleep area in the front or mid cab of the boat.
  • Closed Bow / Cuddy / Cruiser Boat consists of any boat that has a cabin or "cuddy" space. This includes mid cabin speed boats.
  • Center Console Boats Consist of most fishing boats or other boats with a center console or center covered area.
  • Pontoon Boat consists of any boat that has pontoons as its base for flotation.
  • Jet Ski / WaveRunner consists of any small personal watercraft.

RV, 5th Wheel & Trailer Detailing:

  • RV consists of any A or C class motorhome. Depending on the style, class B motorhomes can fall into either the sprinter or motorhome category.
  • 5th Wheel consists of any FIBERGLASS 5th wheel hitch style towing a trailer. (Excluding corrugated aluminium siding, please refer to the corrugated aluminum trailer section).
  • Trailer consists of any tongue pull FIBERGLASS trailer, including cargo trailers. (Excluding corrugated aluminium siding, please refer to the corrugated aluminum trailer section).
  • Corrugated aluminum siding trailers consist of any travel trailer with corrugated aluminum siding rather than fiberglass.

Motorcycle & ATV Detailing:

  • Motorcycle consists of any 2 wheel motorcycle including both choppers and bullet bikes.
  • Personal ATV consists of any personal 4 wheeler or snowmobile.
  • Large ATV (Multi-Person or Side by Side) consists of any multiple person ATV with either 2 or 4 seats.

Semi Truck Detailing: 

  • Sleeper Cab consists of any semi tractor that has a bed in the rear or living space.
  • Day Cab consists of any semi that doesn't have a bed or living space.
WHAT’S YOUR CANCELLATION POLICY?

We have a 48-hour cancellation policy, if you cancel within 48 hours you’ll have no cancellation charges.  If the weather is bad the day of your appointment OR you need to reschedule for a future date you won't be charged any cancellation fees as long as you reschedule the appointment. We want to make sure everyone gets a fair chance to have their vehicle detailed on a day and time that works best for them and that’s why we have this policy. Our technicians also specifically hold your date and time for you so last minute cancellations make it hard for them to fill their schedules.

WHERE ARE YOU LOCATED?

We have thousands of mobile detailing units across the United States, so most of our detailing is done “on-site” or “mobile” at your location. You can schedule your detail here on our website and no matter where you're located and we will come to you.

Want to check and see if our mobile detailing services are available in your location?

WHAT IF I NEED TO KNOW A CLOSER ARRIVAL TIME FOR MY DETAIL
Because were a mobile service and we don't know exactly how long each detail will take, we do have a 3 hour arrival time window; However, the morning of your appointment you can request and ETA via your confirmation and/or reminder email. The detailing technician will get in touch with you as soon as possible with an updated ETA for your detail.
Why Pick Us?
Customer Reviews
Megan M.
Had my 1999 Honda Civic detailed today. Very amazed. Old tan leather looks bright and not dirty anymore. Carpet, looks great!
Art
Company that was sent out did a great job.,SUV was so nasty I did not know if it could be cleaned but the guys did a great job.
george e duffin
Professional, did a great job. AAAplus
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